True Blue Bay Boutique Resort Guidelines After COVID-19

TRUE BLUE BAY BOUTIQUE RESORT IS OPENED AS WELL AS OUR DODGY DOCK RESTAURANT AND BLUE HAVEN SPA 

Grenada Recorded Cases

  • 23 Total Positive Cases
  • 0 Total Active Cases
  • 23 Total Recovered
  • 0 Number Of Deaths

Grenada  Covid-19 Restrictions in Place

  • Now 24 freedom of movement 
  • Retail businesses are open following guidelines
  • Beaches are open 
  • Restaurants are open following new guided lines 
  • From July 15th Grenada would be  open for regional Caribbean flights
  • From August 1st  Grenada would open to medium risk countries such as Canada,      the UK and European Union
  • Procedures for arriving tourists click here.  

True Blue Bay Boutique Resort

Guidelines After COVID-19

At True Blue Bay Boutique Resort we have changed and adapted to the new way of life. We want to ensure that you feel welcome, secure and safe at our Resort so that you can really enjoy your stay with us. We have drawn up a new set of guidelines for our operating procedures and are constantly updating our training and briefing of our staff team in delivering them. This is a whole new world for all of us and we are highly focused on adapting to the new future of the tourism and hospitality sector.

For now, we’d like to keep you briefed on some of the new operating procedures and guidelines that we are implementing on top of the international standards we already follow. This will be a live document where updates will be constantly made and implemented, so please keep checking for updates.

True Blue Bay Boutique Resort (TBBBR) is presently open welcoming Staycation and Day Pass guests. From July 15th we would be welcoming Caribbean Regional guests and from August 1st, Europeans and Canadians (other regions to be announced soon). 

We have been learning and training our managers and staff in following the guidelines enforced by the Government of Grenada, the World Health Organization, the Caribbean Hotel and Tourism Association and the Caribbean Tourism Organization. We have obtained all the necessary permits and certifications to open and operate all the different hotel facilities from the Grenada Government since June 15th, 2020.

TBBBR is honoured to have been asked by the Caribbean Hotel and Tourism Association to be part of the team revising and looking at the practicalities of the new health and safety guidelines for the Caribbean and being one of the first hotels to be approved by the Government of Grenada to conduct business under the new guidelines.

Environmental sustainability is still at the centre of our operations. Rest assured that we will continue with no single-use plastics, no harsh chemicals, no styrofoam policies and look for ways to support our staff and community as we have always done.

This is a list highlighting some of the most important guidelines but, of course, we have a very long checklist for our operations managers. If you have any further recommendations or feel we have missed anything, your suggestions and comments are very welcome. Email to [email protected] Please be assured that as soon as Grenada opens for business, we will be ready to welcome you to a safe and healthy environment at True Blue Bay Boutique Resort.

New guidelines:

⇨ Implemented already                  

⇧ Implementation In-progress         

⇩ To be implemented when Grenada opens its borders

 Resort

  • ⇨ Assigned a Health and Safety Officer for the Resort
  • ⇨ Screen all persons entering the resort including staff, delivery personal, hotel and restaurant guests and visitors 
  • ⇨ Designated a dedicated quarantine room/s to be used in case of suspected infection
  • ⇨ Have a nurse and doctor on call 
  • ⇨ A special extension of hotel rates for distressed guests 
  • ⇨ Flexible re-booking and cancellation policies
  • ⇨Strict hygiene procedures for suppliers entering the hotel
  • ⇨ Emails sent to guests before arrival with new/up-to-date check-in procedures
  • ⇨ Notice board at the front desk with the latest information issued by the Government
  • ⇨ Social distancing markings
  • ⇨ COVID-19 signage around the resort 

Staff

  • ⇨ Staff daily screening
  • ⇨ Update “Health and Safety Training” on a continuous basis for all staff from Grenada Government, Grenada Tourism Authority, Grenada Hotel Association and Caribbean Hotel Association 
  • ⇨ Strict record-keeping of all health and safety procedures
  • ⇨ Information board at the staff room with the latest information issued by government and tourism organisations 
  • ⇨ Staff to shower on arrival and change in and out of uniform at the hotel
  • ⇨ Staff to wear masks and continually disinfect hands
  • ⇨ Staff encouraged to eat nutritious healthy meals to encourage a good immune system
  • ⇨ Older staff to be given low-risk jobs 

Rooms

  • ⇨ 24-hour room turnaround between bookings in order to thoroughly disinfect all floors, bathrooms, furniture, appliances, doors, windows, handles and to air the rooms
  • ⇨Hand sanitizer and disinfectant spray available for guests on demand
  • ⇨ Flexible room cleaning hours to accommodate guests needs
  • ⇨ Information on health and safety tips in guest rooms, TVs, and areas where guests congregate

Public Areas

Front Desk

  •       ⇨ Social distancing arrangements at check-in and customer service desks
  •       ⇨ Continual cleaning and disinfecting all areas at reception and guest services
  •       ⇨ Hand sanitizer stations at reception for all visitors and guests
  •       ⇨ Contactless purified water dispensers placed around the resort for public use
  •       ⇩ Luggage cases and bags sanitized on arrival before being taken to rooms when international flights resume

Public Toilets

  •       ⇨ Continuous cleaning and disinfecting schedule
  •       ⇨ Contactless faucets and flushing equipment
  •       ⇨ Hand sanitizer station for all guests and users
  •       ⇨ Hand air-dryers and paper towels both available
  •       ⇨Social distancing guide-lines in case of queuing at busy times

Other Public Areas

  • ⇨ Continuous cleaning and disinfecting schedule for pools, pool furniture, and pool areas
  • ⇨ Beach towels issue on demand
  • ⇨ Pool furniture arranged to enable social distancing
  • ⇨ Social distancing pool rules available at rooms and pools
  • ⇨ Kids playgrounds – continuous cleaning and disinfecting schedule, and hand sanitizer station for users
  •  ⇨ All water sports equipment cleaned and disinfected after each use
  •  ⇧ Gym – relocate to an open air area, rules display at entrance allowing one person at the time, continuous cleaning and disinfecting schedule, and hand sanitizer station for users, equipment to be cleaned and disinfected after each use. 
  • ⇨ Yoga Studio – rules about use of equipment and behavior guidelines display at entrance, continuous cleaning and disinfecting schedule, and hand sanitizer station for users. Equipment to be cleaned and disinfected after each class. A maximum number of attendees per class with social distancing measurements laid out.
  • ⇨ Masks, hand sanitizer and other cleaning supplies available to purchase at boutique 

Blue Heaven Spa open and operating regular hours

  • ⇨ Treatments by appointment only
  • ⇨ Practice social distancing with attending customers (one customer at the time for each station)
  • ⇨ Increase sanitary procedures and frequency to already established  international standards
  • ⇨ Place extra care when sanitizing and disinfecting each working station after each treatment
  • ⇨ Staff to wear sanitized uniforms and protective gear for each treatment 

Kitchen, Restaurant and Bar

  • ⇨ Enhance Covid-19 health and safety training of food and beverage handling and preparation for kitchen and restaurant staff as established by Grenada Government, WHO, CHTA, CTO.
  •  ⇨ Strict hygiene procedures for suppliers delivering food, beverage and supplies to the Resort including disinfecting receiving station
  • ⇨ Food, beverage and supplies disinfecting receiving station
  • ⇨ Restaurant and bar set in accordance with social distancing of 4 people per 10 square meters.
  • ⇨ Restaurant reservations are encouraged and taken in accordance with the number of diners present and social distancing guidelines
  • ⇨ Hand sanitizing station for all customers and staff at the entrance of the restaurant
  • No Buffet stations are allowed at phase one of re-opening, so all food to be plated for serving.
  • ⇨ Continuous cleaning and disinfecting schedule for all equipment and furniture
  • ⇨ Continuous cleaning and disinfecting schedule for all dishes, silverware, and glassware, including items that have not been used
  • ⇨ Continuous schedule or washing and drying tablecloths, mats, and napkins
  • ⇨ Contactless menus available
  • ⇧  Contactless Payment methods

As you can see we have implemented the vast majority of the new regulations. We expect to have the points in progress implemented by the end of July 2020.

We look forward to welcoming you from July 15th for regional travel and August first from Canada and Europe.